Support

In the game, open Settings → Account and privacy and sign in with Apple or Google. On your new phone, install Fly Through and sign in the same way. Without signing in, your progress stays on the phone you played on.

If you signed in before, open Settings → Account and privacy and sign in with the same Apple ID or Google account. If you played without signing in and the game was deleted or the phone was reset, the progress can’t be brought back, because nothing links it to you. Write to us if you’re not sure.

Purchases can take a moment to arrive. Keep the game open with a connection, then open the shop and tap Missing a purchase?. If it still hasn’t arrived, write to us with the date and the receipt number from Apple or Google (not your card details).

The pass is a subscription with Apple or Google, so you cancel it with them, any time. No Ads stays on until the end of the time you’ve already paid for, and nothing more is charged.

• iPhone: open Settings on the phone, tap your name, then Subscriptions → Fly Through → Cancel Subscription.
• Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions → Fly Through → Cancel subscription.
• In the game: No Ads → Manage subscription opens the same page.

Deleting the game doesn’t cancel the pass. Can’t find it, or something looks wrong? Write to support@flythrough.app and we’ll help you.

Purchases are made through Apple or Google, and they handle refunds: on iPhone at reportaproblem.apple.com, on Android through Google Play’s refund page.

Ads are never personalised, and the game never asks to track you. Where your choices are needed, you can change them in Settings → Account and privacy → Ad privacy choices. See the privacy policy.

Choose which reminders you get in Settings → Notifications, or turn them all off in your phone’s settings.

On the leaderboard, tap ⋯ next to the player to report their name or score, or to hide them from your board. They aren’t told who. We look at every report.

In the game: Settings → Account and privacy → Delete my account. Without the game: delete your account here by signing in with the same Apple or Google account. What is deleted and what is kept is in the privacy policy.

Fly Through gives every player the protections meant for children, whatever their age: no personalised ads, no tracking, no chat, and no way for other players to contact you. To delete a child’s data or ask a question, write to support@flythrough.app.